Shipping Policy
This is the our general Shipping Policy of CalmRelaxAudio.com (hereinafter referred to as "CalmRelaxAudio" or as "we," "us" or "our"), said website ia under the company trading name "Tiger iMedia LTD" having its address at 128 Kemp House, City Road, London EC1V 2NX. Tiger iMedia LTD is registered with the Company House under number 13238533.
At CalmRelaxAudio, we are committed to providing high-quality digital and physical products. Due to the nature of digital downloads and in compliance with the United Kingdom Consumer Code Act, we have specific rules regarding digital and physical products.
By making a purchase on CalmRelaxAudio.com, you acknowledge that you have read, understood, and agreed to the terms of this policy. Therefore please read this policy carefully before purchasing, thank you.
Shipping Policy for Digital Products
At CalmRelaxAudio, we are committed to providing high-quality digital products. Due to the nature of digital downloads and in compliance with the United Kingdom Consumer Code Act, we have specific rules for digital products. Please read this policy carefully before purchasing.
We offer digital products that are delivered electronically. As such, there are no physical goods to ship. This policy outlines how digital products purchased on CalmRelaxAudio.com will be delivered, and what to do in case of technical issues.
1. Delivery of Digital Products
Upon completing your purchase, you will receive an email with instructions on how to download your purchased digital product. This email will contain a specific link that you can click to access and download the file(s).
2. Member Area Access
If you have signed up for an account on CalmRelaxAudio.com, your purchased digital products will also be available in the Members Area of our website. You can log in to your account at any time to access the download link.
3. Instant Download
In most cases, the digital product will be instantly downloadable via the link provided after purchase. You will have immediate access to the content upon clicking the link.
4. Technical Issues
While we strive to ensure smooth delivery of our digital products, technical issues may occasionally prevent immediate access to your purchase. If you experience any problems with your download link, please contact our customer support team via our Contact Us page and refer to our Refund Policy for Digital Products page.
In such cases, we will work to resolve the issue as quickly as possible, and a new download link will be made available to you within 48 hours.
5. Download Link Validity
Your download link will remain valid for 30 days after your purchase. If you need to re-download the product, please ensure you do so within this time frame. For account holders, the download link will also remain accessible in the Members Area during this period.
How to contact us
If you have any questions about this policy of the Service, please send an email via our Contact Us page, thank you.