Refund and Return Policy

Refund Policy for Digital Products

 

At CalmRelaxAudio, we are committed to providing high-quality digital products. Due to the nature of digital downloads and in compliance with the United Kingdom Consumer Code Act, we have specific rules regarding returns and refunds for digital products. Please read this policy carefully before purchasing.

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1. Non-Returnable Items

Several types of goods are exempt from being returned or refunded under UK law. Non-returnable items include:

Digital Downloads: Once purchased and accessed, digital products are non-refundable.

Gift Cards: All gift card purchases are final and cannot be returned or refunded.

Personalized Merchandise: Products that are customized to your specifications cannot be returned.

 

 

2. Digital Downloads

All sales of digital downloads are final. Due to the instant and irrevocable nature of access to digital content, refunds and returns for digital products purchased on CalmRelaxAudio.com are not permitted once the digital content has been downloaded or accessed.

 

2.1. Exceptions to Refunds

We do not provide refunds in the following circumstances:

Change of mind: If you decide you no longer want the product after purchase.

Accidental purchase: If you mistakenly purchased the wrong product.

Incompatibility issues: It is your responsibility to ensure that your device and software are compatible with the digital product before purchasing. We provide all necessary technical specifications on the product page.

Duplicate orders: If you unintentionally purchase the same product more than once, we do not provide refunds for duplicates.

 

3. Pre-Purchase Considerations

We encourage all customers to review the product details, system requirements, and any previews (such as sample files or screenshots) provided on the product page before making a purchase. By completing a purchase on CalmRelaxAudio.com, you confirm that you have read and understood the product description and its specifications.

 

4. Technical Issues

At CalmRelaxAudio.com, we strive to provide you with the best digital experience. If you encounter any technical issues with the digital content purchased from us, we offer a 14-day risk-free guarantee to ensure your satisfaction.

Conditions of the 14-Day Risk-Free Guarantee:

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Eligibility: This guarantee is only applicable within 14 days from the date of purchase. If you experience any technical problems, such as issues with downloading, accessing, or using the content, you must contact our customer support team within this time frame.

Resolution Process: Once we receive your technical issue inquiry, we will do our best to resolve the problem promptly. If we are unable to resolve the issue within a reasonable time frame, we may offer a replacement or alternative solution.

Refunds: If the technical issues cannot be resolved to your satisfaction and the content is still inaccessible or unusable, we will offer a full refund of your purchase, provided that the issue is not caused by factors outside of our control (e.g., compatibility issues with your device, network problems, etc.).

Exclusions: This guarantee does not apply if the issue arises due to circumstances such as improper use, alterations, or external interference with the content, or if the content has already been downloaded and accessed by the user.

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Contacting Support: To initiate a claim under the 14-day risk-free guarantee, please contact our customer support team via our contact page, including a detailed description of the technical issue you are facing.

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We are committed to ensuring that your experience with CalmRelaxAudio.com is smooth and enjoyable. If you encounter any issues, don't hesitate to reach out—we’re here to help.

 

4.1. Re-Downloads

If your digital product fails to download due to a technical issue on our end, we may provide you with an opportunity to re-download the content. However, no refunds will be issued under such circumstances.

 

5. Right of Withdrawal for Digital Content

Under United Kingdom consumer law, once you access or download digital content, you lose your right to withdraw from the purchase. By completing your purchase of a digital product on CalmRelaxAudio.com, you acknowledge and agree to this waiver of the right to withdrawal, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

 

Specifically, under Article 36A of the Regulations, consumers do not have the right to cancel contracts for the supply of digital content once the download or streaming has begun, provided you have given prior express consent and acknowledged that you will lose your right to cancel once the content is made available to you.

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By confirming your purchase, you are agreeing that the digital content will be provided immediately, and you waive your right to withdraw from the contract once the content has been accessed or downloaded.

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6. Disputes

If you believe you are entitled to a refund due to exceptional circumstances, please contact our customer support team within 14 days of purchase with detailed information about your request. We will review each case individually, but no refunds will be guaranteed for digital downloads.

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